Warranty Terms & Conditions

  1. All the above-mentioned warranty period would be considered from the date of purchase and customer will have to produce the proof of purchase and duly stamped warranty card to avail the warranty After Sales Support.
  2. All above mentioned time frame is standard however may extend as per applied offer or policy.
  3. In case customer do not produce valid proof for warranty of product, service will be considered as paid service.
  4. In case of Distributor, Stockiest and Retailer Product (Not Sold) will be considered 18 months from the date of manufacturing.
  5. Product accessories like connecting wires, adapters and any broken part is not - covered under warranty at customer end.
  6. In case of Geyser first 2years warranty is comprehensive and extended 3 years warranty is on tank only.
  7. Warranty for upcoming model may be different from existing one. That is to be decided by SEPL.
  1. This warranty is confined to the first purchaser of the product only.
  2. Repair or replacement will be carried out through the Company's Service Centers or it's Dealer's Service Centers.
  3. In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
  4. The company or its authorized service center/ service dealer, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
  5. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
  6. The warranty does not cover accessories external to the system.
  7. The warranty is issued at Noida, and Courts at Noida shall have exclusive jurisdiction over matters covered or flowing from this warranty.
  8. The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
  9. Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service. The warranty does not cover cost of transportation of system from place of installation to the Service Centre.
  10. The concerned Service Centre will advise the customer whether to affect the repair at site or its Service Centre.

This Warranty Will Void In Any Of The Following Cases

  1. The warranty card is not duly filled and mailed back to the service center for registration by the purchaser.
  2. Warranty card & PURCHASE INVOICE is not presented to authorized personnel at the time of repair.
  3. The product is not purchased from an Authorized FUTRON dealer.
  4. The product is not used according to instructions given in the instruction manual.
  5. Defects caused by improper use as determined by the company personnel.
  6. Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set.
  7. Installation/ repair work is carried out by persons/agency other than authorized by the company.
  8. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
  9. The original serial number is removed, obliterated or altered from the machine or cabinet.
  10. Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service center or purchaser's residence.

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